Terms & Conditions 

1 Definition

1.1 ‘Contract’ – the document or documents setting out the services to be provided by us together with these terms and conditions and a signed contract acceptance form or proposal.

1.2 ‘You’ – the person, firm or organisation engaging our services.

1.3 ‘We’, ‘Us’, ‘Resilient People.  ABN 31124516004

1.4 Our ‘services’ – the services to be provided by us which include but are not limited to: workshops, seminars, talks, wellness products, teaching packages, consultations in person or online, therapies, coaching.

1.5 ‘Our suppliers’ – supply partners we work with to provide services/products

2 Our fees for organising events

2.1 The fees in respect of services provided will be agreed and specified under separate cover.

2.2 A deposit of 25% (or pre event administration component, whichever is greater) will be paid upon signing the contract unless otherwise agreed. Full payment shall be made within 14 days of invoicing.

2.3 For events / services booked with less than 30 days lead time: a deposit of 25% shall be due immediately upon signature of the contract, with the outstanding 45% to be paid no more than 4 days before the event / services.

2.4 Whereby an invoice is overdue, Resilient People. reserves the right to charge interest. Interest will be calculated daily at a rate of 3% pa.

2.5 Resilient People may be offered commission or incentives from suppliers from time to time. We will happily disclose any commissions/incentives upon request. Our guarantee to you is that we will always have your (the client) best interests in mind and will endeavour to find the best fit for ensuring value for money is delivered.

Contract Specific Terms

3 When the contract starts

3.1 The contract starts when you have agreed to use our services: made a booking; bought a ticket to an event or other Resilient People activities. By these actions, you agree to keep these conditions.

3.2 If at any time a supplier we have engaged is not able to provide the product / service as originally quoted, we will endeavour to find a replacement of similar value / quality.

4 Ending this contract

4.1 We may end this contract if: You break its terms; or As a company you become bankrupt/enter into a voluntary agreement with creditor/a receiver is appointed. Under these circumstances it will end immediately and we will recover costs.

4.2 Change of date: Subject to written notice to Resilient People., we may agree to a change of date. In this case work completed to date will be payable upon receipt of an invoice, and you will be re quoted on any additional hours/work required.

4.3 Resilient People. will do its utmost to ensure that your event goes ahead. However, if a supplier pulls out at a late date, we will try to find a replacement but will not be liable.

4.4 In the event that you need to cancel your event and a change of date is not agreed upon:

  • Within 90 days we will retain 45% of the contracted amount payable (or the full amount of services delivered + 20%, whichever is greater)
  • Within 0-59 days the full contracted amount is payable

5 Event Cancellation

5.1 In the event that Resilient People have to cancel an event, there will be a full refund.

5.2 Participants may cancel their registration without penalty up until 7 days prior to the event.

5.3 Cancellations received less than seven days before an event will incur a 30% cancellation fee.

5.4 Cancellations received the day before, on the day of or after an event will not be eligible for a refund.

5.5 The Exhibitor or Consultant or Attendee shall not damage any of the provided items or the venue used. Any resulting damages fees should be paid by the them directly.

5.6 Resilient People. or any of its staff/volunteers shall not be held responsible for any loss, damage or theft of the exhibitor stand or products.

6 Your responsibility

6.1 In providing our services, in particular hosting events, any reasonable instruction given to you by us or our suppliers must be followed. In the event that you or your guests fail to follow our reasonable instructions, resulting in loss or damage, you will be liable for said loss or damage.

6.2 For each preferred supplier, we will advise you in respect of their terms and conditions and payment schedule. Resilient People. is unable to make advance payments to suppliers on your behalf (unless otherwise agreed). You must ensure we have received cleared payment in time for us to meet suppliers payment schedules. We cannot be held liable if you fail to clear the necessary funds in time to meet these obligations and the supplier then withdraws their service.”  Resilient People. will not be held liable for any outstanding payments to suppliers on your behalf. All external suppliers used ( ie AV, food & Beverage etc) will be the client’s responsibility.

7 Limits of our liability

7.1 Resilient People. does not accept any liability for non‐completion of an event or for any delays arising as a result of strikes, riots or lockouts, adverse weather conditions, loss, damage or cancellation due to fire, flood or any other cause beyond its control

7.2 The liability of Resilient People. in respect of any breach of the Contract, including any applied terms shall not extend to any consequential loss whatsoever suffered by the client or their guests

8 Insurance

8.1 We have public liability insurance up to the sum of $20 Million AUD

8.2 We advise you to take out separate insurance for your event. This will cover possible loss or damage to our equipment, or that of our suppliers, used at your event. If you wish us to handle this on your behalf and include it in our service, details will be set out under separate cover and will be added to your bill.

Privacy Policy

Resilient People. takes the privacy of its users and subscribers seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy Statement explains our data processing practices. If you have any requests concerning your personal information, wish to make any amendment to your personal information or have any queries with regard to these practices please contact Elena Lennox by e-mail:[email protected]

Information collected

Personal information is collected by us. We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details.

We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.

Use of personal information

We process personal information collected via the site for the purposes of:

  • providing a personalised service
  • conducting market research surveys
  • running competitions
  • providing you with information about products and services offered by us and;
  • providing you with information about products and services offered by carefully selected third party companies

If you do not wish to receive information about our products or services, or the products or services offered by other organisations, please let us know when providing us with your details. However we may disclose your information to business partners and third party suppliers we engage to provide services which may involve processing data on our behalf.

We also use information in aggregate form:

  • to build up marketing profiles
  • to aid strategic development
  • Use of cookies

We use may “cookies” to identify you when you visit the site and to build up a demographic profile.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. Find out more about the use of cookies on http://www.cookiecentral.com

Our use of cookies also allows registered users to be presented with a personalised version of the site.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing1www.resilientpepole.com.au site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.